About the products:
Where are your products made?
Our deckchairs are made in France, our Nosy mats and Ifaty beach bags are hand-woven in Madagascar and our Kep fans are made in a small village with ancestral know-how in Cambodia. Our inflatable accessories are made in China because it is the only country at the moment to have the production tools for this type of product.
How are your inflatables made?
Each inflatable accessory is printed by hand, which sometimes explains the small color variations between products. It is then assembled and pressed at high temperature.
Do your inflatable products last over time?
We offer products whose timeless design and manufacturing quality last over time. We use recyclable, phthalate and BPA free PVC . We adapt the thickness of the pvc according to the product in order to combine comfort and durability. We recommend following the instructions given in the user manuals and inflating the buoys, sledges, mattresses and balls to 90% so that the seams are less stressed and the products last over time.
How to inflate your products?
Our buoys, armbands, mattresses, cushions, balls and sleds can be inflated by mouth, with a manual pump or an electric inflator / deflator that we offer on the e-shop. Do not use compressed air when inflating.
For sledges, the best is to inflate them then close the valve, distribute the air and then reinflate a little. This will prevent creases in the handles.
Do your products inflate / deflate quickly?
Armbands and pillows inflate quickly by mouth. We recommend an electric inflator for other products, which will allow you to inflate them in about 5 minutes.
What to do after using an inflatable accessory to make it last?
After use, rinse your inflatable accessory with clear water. Wait until it is dry before folding it and storing it in a dry place. Do not leave it in the sun when not in use. Prolonged exposure to excessive heat may cause the product to swell.
Is the pvc of the sledges the same as that of the buoys?
The pvc of the sleds is different from that of the summer accessories. It is treated to resist cold (down to -25°).
If I get my inflatable dirty, should I use a specific product to clean it?
You can clean your inflatable accessories with soap and water and then rinse well with clear water.
What should I do if my inflatable gets punctured?
Our inflatables come in a nice box including a repair patch in case of a puncture.
I have soiled my beach mat, what should I do?
In case of stains, wash your Nosy mat or your Ifaty bag by hand, with soap, using a soft brush or a sponge. Do not machine wash, this will damage the raffia fringes.
Is your site secure?
Yes, our site is designed for secure online payment.
What payment methods do you offer?
You can pay for your purchases online:
- by bank card in euros: Carte Bleue, Visa, Mastercard, American Express.
- by PayPal.
Who does The nice fleet use to ship orders?
Our logistician works with several carriers depending on the areas and weight of the orders to be delivered. For more information, we invite you to read our Delivery section
What is the average delivery time?
The delivery time depends on your location:
In mainland France, the time varies between 1 to 3 working days after dispatch of the parcel, then between 3 to 7 working days after dispatch of the parcel in Europe and finally, 2 to 15 days after dispatch of the parcel for the rest of the world.
For more information please see our Delivery page
The delivery times indicated are given as an indication and the nice fleet could not be held responsible for a delay in delivery inherent to the carrier.
Do I have to pay additional fees?
The displayed price includes VAT.
Shipping costs depend on the weight of the items ordered.
For delivery in Europe and internationally, shipping costs vary depending on the destination. The best price will be offered to you when validating your basket.
For the area outside Europe, any customs fees and taxes are the responsibility of the customer.
The amount of customs fees varies by country.
How can I cancel my order?
For any purchase on our site, you have a so-called "withdrawal" period of 14 days from receipt of your package to return it to us. The return of items is at the customer's expense.
For more information, please read the Refund Policy
What to do in case of defective products?
In the event of a problem noted during delivery (open parcel for example), you must imperatively refuse the parcel and note a reservation on the delivery note (parcel refused because open or damaged or other). Within a maximum period of 48 hours from delivery, we invite you to file a complaint with the carrier or the postal services. Any anomaly concerning the delivery must imperatively be notified to firstname.lastname@example.org on the day of receipt or at the latest on the first working day following receipt.
If one of your products is defective once you have unpacked it, please write to us at email@example.com mentioning your order number and the problem encountered. For more details, please read the Terms and Conditions and Legal Notices section.
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You have more questions ?
Write to us at firstname.lastname@example.org and we will respond as soon as possible Monday to Friday from 10 a.m. to 5 p.m.